Information For Tenants

How to Apply for a Rental

Please refer to this Application form (Click Link and Download PDF) Application Form

Click Print from your browser. Fill out form and return via email to or alternatively drop in to our office. Please assure you have attached copies of items required for your application to be considered. 


In an Emergency

Please refer to this plan (Click Link) Emergency plan for tenants


General Maintenance

Please refer to this form (Click Link) Form - PM Repair Request and print and email to your Property Manager. If you are unsure of their email address please check:


Phone Numbers

Alinta Gas 13 13 58
Western Power 13 13 53
Telstra 13 22 00 
Optus 1800 500 005



  • All enquiries will be dealt with promptly.
  • If you feel an issue is not promptly resolved, you may make contact with the Customer Service Manager who will use their best endeavours to resolve the matter.
  • We recognise that sometimes things don't always go to plan. We are here to always listen to you as we value your feedback. Please contact our Property Management Department Leader at any time should you feel the need to discuss any matters of service delivery.

Paying your Rent

For security reasons, we will require rental payments to be made electronically. Our friendly staff are happy to discuss with you more. Rent can be paid using the following methods:-

Internet Banking. During Office Hours you can call 9475 9622 to confirm Bank/BSB details.  For the health & safety of both yourselves & our staff, avoiding unnecessary contact, we are also encouraging all tenants to make payments via EFT through their online banking.  

  • Cash payments will be discouraged immediately and not accepted after 12 midday 25th March. 2020; other options are made available as below; 
  • EFTPOS payments will no longer be accepted from 12 midday 25th March 2020 other options are made available as below;
  • Please ensure the correct Payment Reference is used on every payment made, (this number is included in your lease agreement on the base of page 2 together with our bank account details).  If you are unsure, please contact the office or your property manager to confirm.
  • Our bank details are: Porter Matthews Metro Trust Account, BSB 306 055, Account 069 1822, Reference 
  • Cash can be paid directly to our bank account at any Bank West Branch. Please ensure you leave your reference number.
  • Receipts are now being emailed
  • Invoices will also be emailed, with a link to open the attached invoice

You will need to ensure that is added to your safe senders list to ensure all emails are delivered.

Our Office

9475 9622  -  Our phones are answered remotely Monday – Friday 9.00am – 5.00pm excluding Public Holidays and Office Closure at Christmas/ New Year (or any unforseeable closures).

Please be advised our office is operational from 9am to 5.00pm Monday to Friday excluding public holidays. Reception operates from 9.00am to 5.00pm. After this time you are welcome to leave a message – clearly stating your name, phone number and property reference and we will return your call as soon as possible. Alternatively you are welcome to email or phone the respective staff member directly, if you are unsure of their contact details, please go to . During any other unforeseeable closure, emails and voicemails will be checked to ensure business continuity. We will endeavour to post the latest updates on Facebook if you look up Porter Mathews Metro.


For peace-of-mind, we strongly recommend tenants undertake contents insurance.

If you receive any mail that does not belong to you please direct all mail 'return to sender' and repost at Australia Post or any Postbox. Please do not bring any mail into our office.

Please advise the office of your new number once you have had your telephone connected. Silent numbers will remain as confidential information for our office.

As explained during the Lease Sign Up appointment, Porter Matthews Metro, acting as representatives of the lessor, any rent arrears will not be tolerated. The onus will sit with you should you fall behind in your rent to immediately rectify. Failure to do so may result in formal notices being issued to you which could have significant consequences on you remaining in the property or renting another.

If you lock yourself out and it is within office hours, the office may be able to provide you with a key to the premises. If so we may be able to lend a key but encourage you to call and confirm first, it is a requirement if lended that your driver's license is left and the key be returned immediately,  PLEASE NOTE: This iwill be limited to our strict collection windows and must be prearranged. After hours this becomes your own responsibility.

If there is a smoke alarm in the property, the tenant should check to make sure that the battery is working. It is even better to just replace the batteries when moving into a new property, just to make sure that it is operational and working correctly, and test monthly.


Prearranged collections

Please arrange your booking or collection with the relevant staff member and they will notify reception. 

All returns of keys or paperwork can be done via the Lettershoot. These can be done at all hours.  


Please pre arrange appointment with relevant staff member should it be required.  This confirms availablity of the staff member and avoids disappointment.

  • We are asking these questions to confirm appointments or attendance;

Do you feel unwell?

Have you visited outside Australia or Interstate, in the last 14 days?

Have you been contact with a person(s) who have been in contact with a confirmed case of COVID-19 in the last 14 days?

  • We will ask any client to cancel, postpone or reschedule with us if they answer yes.
  • Attendees must use hand sanitiser station upon arrival and answer questions upon arrival. Social distancing of 1.5 metres will be required.
  • Further Signage will display at opens asking clients to cooperate with the latest advice from on COVID-19.