Information For Tenants


In an Emergency

Please refer to this plan (Click Link) Emergency plan for tenants

 

General Maintenance

Please refer to this form (Click Link) Form - PM Repair Request and print and email to your Property Manager. If you are unsure of their email address please check: http://www.pmmetro.com.au/about/meet-the-team

 

Communication

  • All enquiries will be dealt with promptly.
  • If you feel an issue is not promptly resolved, you may make contact with the Customer Service Manager who will use their best endeavours to resolve the matter.
  • We recognise that sometimes things don't always go to plan. We are here to always listen to you as we value your feedback. Please contact our Property Management Department Leader at any time should you feel the need to discuss any matters of service delivery.

Our Office

9475 9622  - Monday – Friday 8.45am – 5:00pm excluding Public Holidays and Office Closure at Christmas/ New Year.

To assist placing your call, please advise reception who you are calling for,  your name and the property is in regards too. For any detailed messages emailing your Property Manager is another option. If you are unsure of their email address please check: http://www.pmmetro.com.au/about/meet-the-team

 

Appointments with Your Property Manager

To avoid disappointment we would recommend contacting your property manager on email to request a time to avoid missing them if they are out on inspections, or opens, or in meetings.

 

Phone Numbers

Alinta Gas 13 13 58
Western Power 13 13 53
Telstra 13 22 00 
Optus 1800 500 005

 

Paying your Rent

For security reasons, we would prefer any rental payments be made electronically. Our friendly staff are happy to discuss with you more. Rent can be paid using the following methods:-

Internet Banking. During Office Hours you can call 9475 9622 to confirm Bank/BSB details. Our Out Of Office Hours can sms our virtual number 0429 272 018 with the text RENT - you will then get a reply with details of what to do. Please note this number is not monitored and only sends automated replies.

Cash can be paid directly to our bank account at any Bank West Branch. Please ensure you leave your reference number.

 

Reminders

For peace-of-mind, we strongly recommend tenants undertake contents insurance.

If you receive any mail that does not belong to you please direct all mail 'return to sender' and repost at Australia Post or any Postbox. Please do not bring any mail into our office.

Please advise the office of your new number once you have had your telephone connected. Silent numbers will remain as confidential information for our office.

As explained during the Lease Sign Up appointment, Porter Matthews Metro, acting as representatives of the lessor, any rent arrears will not be tolerated. The onus will sit with you should you fall behind in your rent to immediately rectify. Failure to do so may result in formal notices being issued to you which could have significant consequences on you remaining in the property or renting another.

If you lock yourself out and it is within office hours, the office may be able to provide you with a key to the premises. If so, you may collect the key and provide the office with $50 cash (exact) deposit and your drivers licence and we will lend you the office copy of the key to cut another for yourself. This key must be returned immediately to our office for your cash and driver's license to be returned. PLEASE NOTE: This is only during office hours. After hours this becomes your own responsibility.

If there is a smoke alarm in the property, the tenant should check to make sure that the battery is working. It is even better to just replace the batteries when moving into a new property, just to make sure that it is operational and working correctly, and test monthly.