Information For Tenants

In an Emergency

Emergency plan for tenants PDF download


  • All enquiries will be dealt with promptly.
  • If you feel an issue is not promptly resolved, you may make contact with the Customer Service Manager who will use their best endeavours to resolve the matter.
  • We recognise that sometimes things don't always go to plan. We are here to always listen to you as we value your feedback. Please contact our Property Management Department Leader at any time should you feel the need to discuss any matters of service delivery.

Phone Number

Our Office 9475 9622
Alinta Gas 13 13 58
Western Power 13 13 53
Telstra 13 22 00
Optus 1800 500 005



For security reasons, we would prefer any  rental payments be made electronically. Our friendly staff are happy to discuss with you more. Rent can be paid using the following methods:-

  • Internet Banking. If you would like to confirm our BSB and AC detail please contact your property manager in the office.
  • Cash can be paid directly our bank account at any Bank West Branch
  • Cheque or money order
  • BPAY: Biller code 9225.
  • For any emergency maintenance repairs you need to refer to your "Emergency Plan For Tenants'
  • If you have maintenance that is not of an urgent matter please email (or telephone your Property Manager during business hours) or request a Repair Request Form
  • For peace-of-mind, we strongly recommend tenants undertake contents insurance.
  • If you receive any mail that does not belong to you please direct all mail 'return to sender' and repost at Australia Post or any Postbox. Please do not bring any mail into our office.
  • Please advise the office of your new number once you have had your telephone connected. Silent numbers will remain as confidential information for our office.
  • The office is open 8:30am - 5:00pm Monday to Friday with the exception of Public Holidays and Christmas Eve.
  • As explained during the Lease Sign Up appointment, Porter Matthews Metro, acting as representatives of the lessor, any rent arrears will not be tolerated. The onus will sit with you should you fall behind in your rent to immediately rectify. Failure to do so may result in formal notices being issued to you which could have significant consequences on you remaining in the property or renting another.
  • If you lock yourself out and it is within office hours, the office may be able to provide you with a key to the premises. If so, you may collect the key and provide the office with $50 cash (exact) deposit and your drivers licence and we will lend you the office copy of the key to cut another for yourself. This key must be returned immediately to our office for your cash and driver's license to be returned. PLEASE NOTE: This is only during office hours. After hours this becomes your own responsibility.
  • If there is a smoke alarm in the property, the tenant should check to make sure that the battery is working. It is even better to just replace the batteries when moving into a new property, just to make sure that it is operational and working correctly, and test monthly.