In an Emergency

Please refer to this plan (Click Link) Emergency plan for tenants 

How to View Available Rentals and Apply for a Rental

You must firstly register yourself for an available viewing of the property before Application can be considered. Please register to view by simply emailing an enquiring on the property page on one of our portals, reiwa.com.au, realestate.com.au, domain.com.au etc

You will be advised via an automatic response via email/and or sms whether there are inspection times available or nor. If there are times available, you will be provided a link to Register to view. if there are no times available - you will receive a confirmation of a time as soon as it is set.

Once viewed Options for Applying;

On the property page on pmmetro.com.au you may use the APPLY NOW link.

On the property page on realestate.com.au you may use the APPLY link under contact details.

In an Emergency - Refer to this plan and/or call 0418 685 646 

Please refer to this plan (Click Link) Emergency plan for tenants Emergency plan for tenants

General Maintenance

Please email to your Property Manager. If you are unsure of their email address please check: http://www.pmmetro.com.au/our-team

An email with description and photographs will expediate matters so information can be communicated to the Owner.

Phone Numbers

Alinta Gas 13 13 58
Western Power 13 13 53
Telstra 13 22 00
Optus 1800 500 005

Communication

  • All enquiries will be dealt with promptly.
  • If you feel an issue is not promptly resolved, you may make contact with the Customer Service Manager who will use their best endeavours to resolve the matter.
  • We recognise that sometimes things don't always go to plan. We are here to always listen to you as we value your feedback. Please contact our Property Management Department Leader at any time should you feel the need to discuss any matters of service delivery.
    You will need to ensure that [email protected] is added to your safe senders list to ensure all emails are delivered.

Paying your Rent

For security reasons, we will discuss this directly with tenants on ingoing.

    Our Office

    9475 9622 - Our phones are answered Monday – Friday 9.00am – 4.30pm excluding Public Holidays and Office Closure at Christmas/ New Year (or any unforseeable closures).

    Please be advised our office is operational from 9am to 4.30pm Monday to Friday excluding public holidays. Reception operates from 9.00am to 4.30pm. After this time you are welcome to leave a message – clearly stating your name, phone number and property reference and we will return your call as soon as possible. Alternatively you are welcome to email or phone the respective staff member directly, if you are unsure of their contact details, please go to http://www.pmmetro.com.au/about/meet-the-team . During any other unforeseeable closure, emails and voicemails will be checked to ensure business continuity. We will endeavour to post the latest updates on Facebook if you look up Porter Mathews Metro.

    Tenant Vacates

    All keys must be returned to the office on the day of vacate prior to 3.45pm to allow time for processing before 4.30pm closure.

    A scan of keys will be taken for your records and the Property Manager, you will be required to fill a vacate form and provide copies of receipts applicable to property (carpet clean and/or treatement after pets).

    Reminders

    For peace-of-mind, we strongly recommend tenants undertake contents insurance.

    If you receive any mail that does not belong to you please direct all mail 'return to sender' and repost at Australia Post or any Postbox. Please do not bring any mail into our office.

    Please advise the office of your new number once you have had your telephone connected. Silent numbers will remain as confidential information for our office.

    As explained during the Lease Sign Up appointment, Porter Matthews Metro, acting as representatives of the lessor, any rent arrears will not be tolerated. The onus will sit with you should you fall behind in your rent to immediately rectify. Failure to do so may result in formal notices being issued to you which could have significant consequences on you remaining in the property or renting another.

    If you lock yourself out and it is within office hours, the office may be able to provide you with a key to the premises. If so we may be able to lend a key but encourage you to call and confirm first, it is a requirement if lended that your driver's license is left and the key be returned immediately, PLEASE NOTE: This will be limited to our strict collection windows and must be prearranged. After hours this becomes your own responsibility.

    If there is a smoke alarm in the property, the tenant should check to make sure that the battery is working. It is even better to just replace the batteries when moving into a new property, just to make sure that it is operational and working correctly, and test monthly.

    Prearranged collections

    Please arrange your booking or collection with the relevant staff member and they will notify reception.

    All returns of keys or paperwork can be done via the Lettershoot. These can be done at all hours.

    Appointments

    Please pre arrange appointment with relevant staff member should it be required. This confirms availablity of the staff member and avoids disappointment.

    How to Log a Maintenance Request

    - From your mobile device or computer, click the following link: https://portal.bricksandagent.com

     -Enter your email address registered with Porter Matthews Metro

     -If you are unsure of your password, click FORGOT PASSWORD

    - Submit the maintenance request, including photos and a thorough description