Information For Tenants

How to View Available Rentals and Apply for a Rental

You must firstly register yourself for an available viewing of the property before Application can be considered. Please register to view by simply emailing an enquiring on the property page on one of our portals, reiwa.com.au, realestate.com.au, domain.com.au etc

You will be advised via an automatic response via email/and or sms whether there are inspection times available or nor. If there are times available, you will be provided a link to Register to view. if there are no times available - you will receive a confirmation of a time as soon as it is set.

Once viewed Options for Applying;

On the property page on pmmetro.com.au you may use the APPLY NOW link.

On the property page on realestate.com.au you may use the APPLY link under contact details.

In an Emergency

Please refer to this plan (Click Link) Emergency plan for tenants

General Maintenance

Please email to your Property Manager. If you are unsure of their email address please check: http://www.pmmetro.com.au/our-team

An email with description and photographs will expediate matters so information can be communicated to the Owner.

Phone Numbers

Alinta Gas 13 13 58
Western Power 13 13 53
Telstra 13 22 00
Optus 1800 500 005

Communication

• All enquiries will be dealt with promptly.
• If you feel an issue is not promptly resolved, you may make contact with the Customer Service Manager who will use their best endeavours to resolve the matter.
• We recognise that sometimes things don't always go to plan. We are here to always listen to you as we value your feedback. Please contact our Property Management Department Leader at any time should you feel the need to discuss any matters of service delivery.

Paying your Rent

For security reasons, we will require rental payments to be made electronically. Our friendly staff are happy to discuss with you more. Rent can be paid using the following methods:-

Internet Banking. During Office Hours you can call 9475 9622 to confirm Bank/BSB details. For the health & safety of both yourselves & our staff, avoiding unnecessary contact, we are also encouraging all tenants to make payments via EFT through their online banking.

• Cash payments will be discouraged immediately and not accepted after 12 midday 25th March. 2020; other options are made available as below;
• EFTPOS payments will no longer be accepted from 12 midday 25th March 2020 other options are made available as below;
• Please ensure the correct Payment Reference is used on every payment made, (this number is included in your lease agreement on the base of page 2 together with our bank account details). If you are unsure, please contact the office or your property manager to confirm.
• Cash can be paid directly to our bank account at any Bank West Branch. Please ensure you leave your reference number.
• Receipts are now being emailed
• Invoices will also be emailed, with a link to open the attached invoice

You will need to ensure that [email protected] is added to your safe senders list to ensure all emails are delivered.

Our Office

9475 9622 - Our phones are answered Monday – Friday 9.00am – 4.30pm excluding Public Holidays and Office Closure at Christmas/ New Year (or any unforseeable closures).

Please be advised our office is operational from 9am to 4.30pm Monday to Friday excluding public holidays. Reception operates from 9.00am to 4.30pm. After this time you are welcome to leave a message – clearly stating your name, phone number and property reference and we will return your call as soon as possible. Alternatively you are welcome to email or phone the respective staff member directly, if you are unsure of their contact details, please go to http://www.pmmetro.com.au/about/meet-the-team . During any other unforeseeable closure, emails and voicemails will be checked to ensure business continuity. We will endeavour to post the latest updates on Facebook if you look up Porter Mathews Metro.

Tenant Vacates

All keys must be returned to the office on the day of vacate prior to 3.45pm to allow time for processing before 4pm closure.

A scan of keys will be taken for your records and the Property Manager, you will be required to fill a vacate form and provide copies of receipts applicable to property (carpet clean and/or treatement after pets).

Reminders

For peace-of-mind, we strongly recommend tenants undertake contents insurance.

If you receive any mail that does not belong to you please direct all mail 'return to sender' and repost at Australia Post or any Postbox. Please do not bring any mail into our office.

Please advise the office of your new number once you have had your telephone connected. Silent numbers will remain as confidential information for our office.

As explained during the Lease Sign Up appointment, Porter Matthews Metro, acting as representatives of the lessor, any rent arrears will not be tolerated. The onus will sit with you should you fall behind in your rent to immediately rectify. Failure to do so may result in formal notices being issued to you which could have significant consequences on you remaining in the property or renting another.

If you lock yourself out and it is within office hours, the office may be able to provide you with a key to the premises. If so we may be able to lend a key but encourage you to call and confirm first, it is a requirement if lended that your driver's license is left and the key be returned immediately, PLEASE NOTE: This will be limited to our strict collection windows and must be prearranged. After hours this becomes your own responsibility.

If there is a smoke alarm in the property, the tenant should check to make sure that the battery is working. It is even better to just replace the batteries when moving into a new property, just to make sure that it is operational and working correctly, and test monthly.

Prearranged collections

Please arrange your booking or collection with the relevant staff member and they will notify reception.

All returns of keys or paperwork can be done via the Lettershoot. These can be done at all hours.

Appointments

Please pre arrange appointment with relevant staff member should it be required. This confirms availablity of the staff member and avoids disappointment.